We hope your Michael Lo Sordo piece brings you complete joy.
If for any reason it is not quite right, we offer returns on eligible items, subject to the terms below.
To be accepted, garments must be returned in original condition:
Items that do not meet these conditions may be refused and returned to the sender.
Returns must be requested within 7 days of delivery.
Once your return is approved and a label is issued:
We recommend lodging your return promptly to ensure it is received within a reasonable time frame.
Please contact our Client Services team at shop@michaellosordo.com with your name and order number.
Once approved, a return label and instructions will be provided.
Return shipping, duties, and taxes are the responsibility of the customer.
Michael Lo Sordo will cover outbound shipping on approved exchanges.
Full-priced items are eligible for:
Payments made via gift card or credit note will be re-issued as a new credit.
Select styles are offered on a pre-order basis to support considered production and limited-run collections.
Shipping time frames apply from the date of dispatch, not the date of purchase.
We will make all reasonable efforts to dispatch within the estimated time frame.
If a delay becomes significant, customers will be notified.
Where required under the Australian Consumer Law, customers may be entitled to a remedy if goods are not supplied within a reasonable time.
The following are not eligible for return or exchange for change of mind:
Please consider these conditions carefully prior to purchase.
To request an exchange for a different size or style, please contact our Client Services team.
Exchanges are subject to availability and apply to eligible items only.
Each Michael Lo Sordo garment is thoughtfully crafted, and we stand behind the quality of every piece.
If you believe your item has a fault, please contact shop@michaellosordo.com with:
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Under Australian Consumer Law, you may be entitled to a repair, replacement, or refund if a product:
There is no strict time limit for reporting faults, however claims must be made within a reasonable timeframe.
By completing a purchase with Michael Lo Sordo, you confirm that you have read and accepted these terms, including those relating to pre-orders and returns.
